Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and AIVRUM FZE, a company incorporated in Sharjah, United Arab Emirates ("AIVRUM," "we," "our," or "us").

By accessing our website at www.aivrum.com, creating an account, or using any of our AI voice agent, call-routing, or revenue-recovery services (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not use the Services.

AIVRUM provides subscription-based AI-powered solutions for home service businesses, including:

• OnCall24: a 24/7 AI voice agent that answers inbound calls, qualifies leads, and routes bookings.
• Website Chat & SMS Engagement: conversational AI for web chat and SMS channels.
• Client Portal & Dashboard: a secure owner portal providing call recordings, transcripts, AI summaries, and performance analytics.
• Ongoing System Management: monthly optimisation, monitoring, and workflow refinement on a retained basis.

We reserve the right to modify, suspend, or discontinue any feature of the Services at any time. Where changes are material, we will provide at least 30 days' prior written notice to active subscribers.

• You must be at least 18 years old and legally capable of entering a binding contract to use our Services.
• You must provide accurate, complete, and current registration information and maintain it throughout your subscription.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately at info@aivrum.com of any unauthorized use of your account.
• One account per business entity unless otherwise agreed in writing.

You agree not to use the Services to:

• violate any applicable law, regulation, or the rights of any third party;
• transmit illegal, harassing, fraudulent, defamatory, or misleading content;
• reverse engineer, decompile, or attempt to extract source code from the platform;
• circumvent any access controls, usage limits, or security measures;
• resell or sublicense the Services without our prior written consent;
• use automated bots, scrapers, or crawlers against our infrastructure;
• record calls or collect personal data from callers without providing legally required disclosures and, where required, obtaining consent.

Violation of this section may result in immediate suspension or termination of your account without refund.

Each party agrees to protect the other's confidential information using at least the same degree of care it uses to protect its own confidential information (and no less than reasonable care). "Confidential Information" excludes information that is publicly known, independently developed, or lawfully received from a third party without restriction. Confidentiality obligations survive termination for 3 years.

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Regarding call recording and data collection from third-party callers, you are the data controller and are solely responsible for:

• providing legally required disclosures to callers (e.g., "this call may be recorded");
• obtaining consent where required by applicable law;
• complying with all applicable privacy and data-protection laws for the data you collect via the Services.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIVRUM EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or free of viruses. We target 99.9% monthly uptime but do not guarantee any specific availability level. AI-generated content (call summaries, transcripts, lead qualifications) may contain errors — you should exercise your own judgement before acting on it.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AIVRUM OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY:

• indirect, incidental, special, consequential, or punitive damages;
• loss of profits, revenue, data, goodwill, or business opportunities;
• damages arising from decisions made in reliance on AI-generated content.

IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD 500.

You agree to indemnify, defend, and hold harmless AIVRUM and its affiliates, officers, directors, and employees from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) your violation of any applicable law; (c) any third-party claims arising from your failure to obtain required call-recording consents or disclosures; or (d) your Client Content.

• Term: These Terms remain in effect from your first use of the Services until terminated.
• Termination by you: Cancel your subscription at any time through your account settings or by emailing info@aivrum.com.
• Termination by us: We may terminate your account immediately for material breach, non-payment after 10 days' notice, or if required by law.
• Effect of termination: Upon termination, your access to the Services will cease. Sections 6, 7, 9, 10, 11, and 14 survive termination.
• Data export: After termination you have 30 days to export your data. After this period we may delete your data in accordance with our retention schedule.

We may revise these Terms at any time. For material changes, we will provide at least 14 days' notice by email or prominent notice on our website. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services and cancel your subscription before the effective date.

These Terms are governed by the federal laws of the United Arab Emirates and, to the extent applicable, the laws of the Emirate of Sharjah, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services will be resolved by binding arbitration administered by the Sharjah International Commercial Arbitration Centre (TAHKEEM) under its rules, with proceedings conducted in English in Sharjah, UAE. You waive any right to participate in a class action.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

• Entire agreement: These Terms, together with the Privacy Policy and any Order Form, constitute the entire agreement between the parties regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our prior written consent. We may assign them in connection with a business transfer.
• Force majeure: Neither party is liable for delays caused by circumstances beyond reasonable control, including natural disasters, war, or internet infrastructure failures.

• Email: info@aivrum.com
• Address: AIVRUM FZE, Sharjah, United Arab Emirates